The American Businessman Harvey S. Firestone, creator of the Firestone tires that bear his name, stated it in 1930: Success is the sum of details. This is particularly important in communication and I say it openly. We are always on the search for the “big event” and the “big things” and we forget about the little things, and it’s the little things that really matter the most at the end of the day. To honor the details, this will be a three-chapter miniseries. I’ll be glad to see you in chapter TWO.